{"title":"ITSM","description":null,"products":[{"product_id":"artificial-intelligence-for-it-service-management-training","title":"Artificial Intelligence for IT Service Management Training","description":"\u003cdiv\u003e\u003cp\u003eLearn to enhance productivity by automating common IT Service Management (ITSM) tasks and leveraging AI for creating presentations, summarizing documents, and generating standards-compliant content. Gain insights into managing AI technology, platforms, threats, and risks. This 2-day course covers everything from the basics of AI to its strategic applications in ITSM, ensuring you are equipped to harness the full potential of AI in your organization.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eArtificial Intelligence for IT Service Management Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAfter-course coaching included\u003c\/li\u003e\n\u003cli\u003eImprove productivity by using AI to automate common ITSM tasks\u003c\/li\u003e\n\u003cli\u003eUse AI to assist in creating presentations, summarizing documents, etc.\u003c\/li\u003e\n\u003cli\u003eApply AI to create standards compliant content\u003c\/li\u003e\n\u003cli\u003eManage AI technology, platforms, threats, and risks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course assumes familiarity with ITIL, at the level of ITIL® 4 Foundation Training.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eAI for IT Service Management Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to AI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhat is AI?\u003c\/li\u003e\n\u003cli\u003eEvolution of AI\u003c\/li\u003e\n\u003cli\u003eApplications and Opportunities for GenAI (taxonomy)\u003c\/li\u003e\n\u003cli\u003eDemo\/Exercises - for your workplace; identify opportunities\u003c\/li\u003e\n\u003cli\u003eHow GenAI works – LLMs, Context Embedding, Image generation\u003c\/li\u003e\n\u003cli\u003eAI - Strengths, Weaknesses, Threats and Opportunities (“Hallucination”)\u003c\/li\u003e\n\u003cli\u003ePrebuilt vs custom\/tailored GenAI\u003c\/li\u003e\n\u003cli\u003ePros and cons of different AI platforms: Chat GPT, Gemini, Claud Sonnet; paid v free\u003c\/li\u003e\n\u003cli\u003eCase Study\/demo\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Using AI for ITSM Productivity\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA Taxonomy of Common ITSM Tasks\u003c\/li\u003e\n\u003cli\u003eAI for generic tasks\u003c\/li\u003e\n\u003cli\u003eAI for platform specific task\u003c\/li\u003e\n\u003cli\u003eAI for standards specific or compliant tasks\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: AI for Operational Tasks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIncident Management\u003c\/li\u003e\n\u003cli\u003eService Request Management\u003c\/li\u003e\n\u003cli\u003eTeam Coordination\u003c\/li\u003e\n\u003cli\u003eDocumentation\u003c\/li\u003e\n\u003cli\u003eSecurity monitoring\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: AI for Strategic and Managerial tasks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eService Level Agreement (SLA) Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eMonitoring and ensuring compliance with SLAs.  \u003c\/li\u003e\n\u003cli\u003eReporting on SLA performance to stakeholders.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eChange Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003ePlanning and coordinating IT changes to minimize disruptions.  \u003c\/li\u003e\n\u003cli\u003eEnsuring changes are implemented smoothly and effectively.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eStakeholder Communication:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eCommunicating with users and other stakeholders about IT issues and service updates.  \u003c\/li\u003e\n\u003cli\u003eGathering feedback to improve IT services.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eVendor Management:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eManaging relationships with IT vendors and service providers.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eReporting:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003eCreating reports on IT service performance for senior management.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePlanning:\u003c\/b\u003e\n\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli\u003ePlanning for future IT needs.  \u003c\/li\u003e\n\u003cli\u003eBudget management.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eRisk Management and Assessment\u003c\/b\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Deploying GenAI in your organization\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManaging costs and risks AI\u003c\/li\u003e\n\u003cli\u003eAI security and leakage (of proprietary or confidential information)\u003c\/li\u003e\n\u003cli\u003eChoosing an AI platform\u003c\/li\u003e\n\u003cli\u003eMaintaining records of AI usage, and citing AI\u003c\/li\u003e\n\u003cli\u003eExercise: planning an AI pilot\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Future of GenAI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRapid evolution\u003c\/li\u003e\n\u003cli\u003eEmerging trends – multi-cloud, avoiding “lock-in”, avoiding “custom code”\u003c\/li\u003e\n\u003cli\u003eIntegration of GenAI with Data Warehouses\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"268A72US \/ 2026-08-31T09:00:00 \/ Herndon, VA","offer_id":45205928476833,"sku":"US-1299-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"267D28US \/ 2026-07-22T09:00:00 \/ Herndon, VA","offer_id":45707934433441,"sku":"US-1299-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"26BB46US \/ 2026-11-09T09:00:00 \/ Herndon, VA","offer_id":45707934466209,"sku":"US-1299-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"271B39US \/ 2027-01-25T09:00:00 \/ Herndon, VA","offer_id":45707934498977,"sku":"US-1299-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"274B09US \/ 2027-04-01T09:00:00 \/ Herndon, VA","offer_id":45876824146081,"sku":"US-1299-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"276B25US \/ 2027-06-01T09:00:00 \/ Herndon, VA","offer_id":46486545531041,"sku":"US-1299-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"scripting-in-servicenow-fundamentals-training","title":"Scripting in ServiceNow Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day interactive course teaches experienced ServiceNow administrators how to use the ServiceNow JavaScript API to extend and customize platform behavior. The course does not teach JavaScript fundamentals. Participants write, test, and debug client-side and server-side scripts through real-world lab exercises, progressing from client scripting to server scripting and Flow Designer using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eScripting in ServiceNow Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e ServiceNow System Administrators with a minimum of two years of experience configuring and developing the platform who want to extend instance functionality through scripting.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow; Flow Designer Overview; intermediate ability to write, test, and debug JavaScript; familiarity with database tables and columns. Completion of Codecademy’s JavaScript course and the JavaScript Principles primer is strongly recommended.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course does not offer a certification or exam.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eScripting in ServiceNow Fundamentals Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eDay 1\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eModule 1: Scripting Overview\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.3.1 Using the Syntax Editor; Lab 1.3.2 Syntax Checking; Lab 1.6.1 Explore Scripting Resources.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 2: Client Scripts\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Two Simple Client Scripts; Lab 2.2.1 g_form and g_user; Lab 2.3.1 Debugging Client Scripts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 3: UI Policies\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Incident State Resolve\/Closed.\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eModule 4: Business Rules (Introduction)\u003c\/b\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eDay 2\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eModule 4: Business Rules (continued)\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 Debugging Business Rules; Lab 4.1.2 Current and Previous; Lab 4.1.3 Display Business Rules and Dot-walking.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 5: GlideSystem\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Setting the CAB Date; Lab 5.1.2 Re-open Problem Date Validation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 6: GlideRecord\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.1.1 Two GlideRecord Queries; Lab 6.1.2 RCA Attached: Problem and Child Incidents; Lab 6.1.3 addEncodedQuery(); Lab 6.2.1 Explore GlideQuery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 7: Script Includes (Introduction)\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.1.1A Classless Script Include (logPropertyValues); Lab 7.1.1B Classless Script Include (hasRoleExactly).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eDay 3\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eModule 7: Script Includes (continued)\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.2.1 Create a New Class; Lab 7.3.1 HelloWorld GlideAjax; Lab 7.3.2 Number of Group Members; Lab 7.4.1 JSON Object.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 8: Scripting with Flow Designer\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 8.1.1 Build a Flow; Lab 8.2.1 Trigger a Subflow; Lab 8.3.1 Add a Script to a Flow.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C75US \/ 2026-06-10T09:00:00 \/ Online","offer_id":45707845992609,"sku":"US-2535-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C91US \/ 2026-06-22T09:00:00 \/ Online","offer_id":45707846025377,"sku":"US-2535-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-hardware-asset-management-ham-fundamentals-training","title":"ServiceNow Hardware Asset Management (HAM) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day interactive course introduces learners to ServiceNow IT Asset Management and Hardware Asset Management (HAM), focusing on best practices for planning, configuring, and managing hardware assets and consumables throughout their lifecycle. Through discussion and hands-on labs, participants learn how to establish a trustworthy, compliant, and efficient HAM practice using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Hardware Asset Management (HAM) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is designed for customers, partners, and employees who implement, administer, or advise on hardware asset management in ServiceNow, including:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eServiceNow Implementers\u003c\/li\u003e\n\u003cli\u003eServiceNow System Administrators\u003c\/li\u003e\n\u003cli\u003eHardware Asset Managers\u003c\/li\u003e\n\u003cli\u003eHardware Asset Administrators\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eWorking knowledge of ServiceNow\u003c\/li\u003e\n\u003cli\u003eBasic understanding of IT asset management terminology\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eRecommended\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\n\u003cb\u003eServiceNow Administration Fundamentals\u003c\/b\u003e or equivalent experience\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eAt the conclusion of this course, learners should review ServiceNow guidance for registering for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. Successful candidates earn the ServiceNow Certified Implementation Specialist – Hardware Asset Management certification.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow HAM Fundamentals Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to Hardware Asset Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Recognize basic hardware asset management terminology and concepts; identify plugins and roles supporting IT Asset Management; describe ServiceNow IT Asset Management products.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Hardware asset lifecycle; asset management recommended implementation practices; Hardware Asset Management application overview.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLab:\u003c\/b\u003e Lab 1.5.1 Prepare the asset management environment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Trustworthy Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explain why data quality is critical to asset management; identify key information tracked for hardware devices; differentiate between asset, CI, and model records; explain how discovery, CMDB, and normalization work together.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Model records and asset records; bundled assets and pallet assets; Discovery, CMDB, and Normalization Data Services; hardware model normalization.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.5.1 Manage hardware assets; Lab 2.7.1 Hardware model normalization; Lab 2.8.1 Asset and configuration item (CI) relationships.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Practical Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Manage hardware assets and consumables across stockrooms; use automation to maintain trustworthy asset data; apply effective lifecycle processes for managing and retiring assets.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Lifecycle management; consumables; stock management; automated asset population.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.2.1 Manage consumables; Lab 3.3.1 Manage stock; Lab 3.4.1 Import assets; Lab 3.5.1 Retire assets; Lab 3.6.1 Validate asset lifecycle automation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Operational Integration\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Create reports and dashboards for asset tracking; use catalogs to support asset requests and procurement; automate stock level management; use mobile applications for asset operations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Reporting and dashboards; requests, procurement, and automated stock management; mobile asset management; data accuracy and certification.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.2.1 Report on hardware assets; Lab 4.3.1 Manage request and procurement; Lab 4.3.2 Automate stock management; Lab 4.6.1 Certify data.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Strategic Conformance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Manage hardware contracts; understand contract financials; explain depreciation and fixed assets; track total cost of ownership.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Contract management; IT cost management.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.2.1 Manage contracts; Lab 5.3.1 Manage contract financials; Lab 5.4.1 Calculate depreciation; Lab 5.4.2 Identify total cost of ownership.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Course Wrap-Up\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Course outcomes; additional resources; Hardware Asset Management simulator.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSimulator:\u003c\/b\u003e The HAM simulator reinforces course concepts through a capstone experience and is available for two weeks following request.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C73US \/ 2026-06-08T09:00:00 \/ Online","offer_id":45707846320289,"sku":"US-2528-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C94US \/ 2026-06-24T09:00:00 \/ Online","offer_id":45707846353057,"sku":"US-2528-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-strategic-portfolio-management-spm-fundamentals-training","title":"ServiceNow Strategic Portfolio Management (SPM) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day foundational course introduces learners to ServiceNow Strategic Portfolio Management (SPM) and how organizations use SPM to align investments with strategy, prioritize work, and continuously adapt portfolios. Through hands-on labs and guided scenarios, participants learn to manage ideas, demands, projects, resources, and portfolios using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Strategic Portfolio Management (SPM) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Customers, partners, and employees who use or support Strategic Portfolio Management capabilities, including demand, project, program, resource, and portfolio managers; process owners; and technical professionals implementing or administering SPM applications.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e ServiceNow Administration Fundamentals.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eFollowing completion of the SPM Fundamentals and SPM Implementation courses, ServiceNow recommends at least six months of hands-on ServiceNow experience before attempting the \u003cb\u003eServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)\u003c\/b\u003e exam.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"list-style-type: disc;\" xml:lang=\"EN-US\" data-contrast=\"auto\"\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow SPM Fundamentals Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Strategic Portfolio Management Introduction\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review ServiceNow SPM products; explore SPM applications, architecture, and roles.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.2.1 Verify the SPM Environment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Idea and Demand Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Create ideas and convert them to demands; submit, screen, assess, and qualify demands; explore Demand Workbench and Roadmap.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.3.1 Submit an Idea; Lab 2.5.1 Complete the New Demand; Lab 2.7.1 Screen a Demand and Create a Project from a Demand.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Project Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Differentiate waterfall, agile, and hybrid projects; initiate projects; create phases and tasks; use Project Workspace and Project Diagnostics; plan, execute, and close projects.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.2.1 Create a New Project and Project Tasks; Lab 3.3.1 Additional Project Creation Options; Lab 3.4.1 Plan Tasks in Project Workspace; Lab 3.5.1 Assign Resources to the Project; Optional Lab Working with an Agile Team; Lab 3.7.1 Show Me the Money; Lab 3.8.1 Manage Project Tasks and Activities.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Resource Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Create and manage resource assignments; understand planning attributes; use the Resource Management Workspace; review costs and timecards.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 Request Resources; Lab 4.2.1 Request, Confirm, and Allocate Resources; Lab 4.3.1 Create a Timesheet and Review Actuals in RMW.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Portfolio Planning Workspace\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review the Portfolio Planning Workspace; create, update, and share portfolio plans; understand capacity planning; perform scenario planning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.2.1 Portfolio Creation and Backlog Prioritization; Lab 5.3.1 Create Your Roadmap; Lab 5.4.1 Portfolio Capacity and Financial Planning; Optional Lab Scenario Planning; Lab 5.6.1 Portfolio Tracking.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Mature SPM\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review applications that mature SPM capabilities; understand how SPM integrates with other ServiceNow applications; identify next steps.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C81US \/ 2026-06-15T09:00:00 \/ Online","offer_id":45707846713505,"sku":"US-2543-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-administration-fundamentals-snaf-training","title":"ServiceNow Administration Fundamentals (SNAF) Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day foundational course introduces learners to ServiceNow system administration. Through interactive instruction and hands-on labs, participants build core skills for configuring applications, managing data, enabling self-service, supporting productivity, securing the platform, and preparing enhancements for testing using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Administration Fundamentals (SNAF) Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Individuals performing or preparing to perform ServiceNow system administration responsibilities within an organization, including new administrators and those transitioning into an admin role.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course includes an exam voucher. Completion prepares learners for the ServiceNow Certified System Administrator (CSA) exam.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Admin Fundamentals Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: ServiceNow – The Modernized Work Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explain the ServiceNow platform; gain functional awareness of ITSM, Service Operations Workspace, and Employee Center; review the overall class scenario.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.2.1 Grant and Verify Access to Applications; Lab 1.3.1 Create Incidents Using Classic Lists and Forms; Lab 1.3.2 Work Incidents Using Service Operations Workspace; Lab 1.3.3 Create Incident Status Using the Employee Center Portal.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Explore the Power of the ServiceNow Platform\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explain the value of a baseline implementation; define a ServiceNow instance; configure branding and navigation; install applications and plugins.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Configure an Instance.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Configure Applications for Business\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure lists and forms; evaluate core environment versus workspaces; create and configure applications and modules.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Create List Views; Lab 3.2.1 Add a Field to a Form; Lab 3.3.1 Add Category and Reference Values.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Manage Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Understand ServiceNow database architecture; create tables and access controls; import and transform data; explore CMDB concepts, CI relationships, CSDM awareness, Discovery, and Service Mapping.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 Create Table for HHD Configuration Records; Lab 4.2.1 Create Access Controls; Lab 4.3.1 Import HHD Hardware Data; Lab 4.4.1 Explore CMDB and CI Relationships.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Configure Self Service\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure portals, knowledge, service catalog, and Virtual Agent foundations; create and manage knowledge articles; configure catalog items and workflows.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Manage Knowledge Base and Create Articles; Lab 5.2.1 Create a Catalog Item; Lab 5.3.1 Create a Workflow Studio Flow.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Enable Productivity\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Support fulfillers and agents; create charts, dashboards, and notifications; demonstrate awareness of Platform Analytics and productivity tools.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.1.1 Create Visualizations and Dashboards; Lab 6.2.1 Configure Notifications.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Package Enhancements for Testing\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Assess when to use scripting, UI policies, and business rules; prepare update sets; migrate changes; demonstrate awareness of testing and developer tools.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.1.1 Create a UI Policy and Business Rules; Lab 7.2.1 Create System Update Sets; Lab 7.3.1 Migrate Changes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Securing a ServiceNow Instance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review Security Center capabilities; apply basic hardening and best practices.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 8.2.1 Exploring Security Center.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Capstone Project\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Apply course concepts in an end-to-end scenario; reinforce learning and identify next steps.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 9.1.1 Capstone Project Challenge Format.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C74US \/ 2026-06-08T09:00:00 \/ Online","offer_id":45707847532705,"sku":"US-2540-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C85US \/ 2026-06-16T09:00:00 \/ Online","offer_id":45707847565473,"sku":"US-2540-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C88US \/ 2026-06-22T09:00:00 \/ Online","offer_id":45707847598241,"sku":"US-2540-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C92US \/ 2026-06-24T09:00:00 \/ Online","offer_id":45707847631009,"sku":"US-2540-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C98US \/ 2026-06-29T09:00:00 \/ Online","offer_id":45707847663777,"sku":"US-2540-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-platform-analytics-pa-fundamentals-training","title":"ServiceNow Platform Analytics (PA) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis two-day interactive course introduces Platform Analytics and teaches best practices for configuring and administering the ServiceNow Platform Analytics Administration application. Through lectures and hands-on labs, learners explore KPI and metric data structures, indicator creation, breakdowns, data collection, and dashboards to support proactive service improvement using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Platform Analytics (PA) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users responsible for defining indicator and dashboard requirements may also benefit.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Familiarity with the ServiceNow platform is required. Completion of Welcome to ServiceNow and ServiceNow Administration Fundamentals is required. A high-level understanding of Platform Analytics architecture, components, data flow, stakeholders, and deployment is required. New Platform Analytics users should complete the self-paced Platform Analytics Overview prior to attending.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course does not include an exam voucher. Completion prepares learners for continued study in Platform Analytics. The Platform Analytics Advanced course is recommended for deeper and more advanced implementation scenarios.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Platform Analytics Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Platform Analytics Introduction\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify Platform Analytics key functionality; distinguish Platform Analytics from operational reporting; review roles, deployment considerations, and key use cases.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.1.1 Platform Analytics Navigation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Data Collection\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure data collection jobs; distinguish daily versus historical collection; apply data management and score retention best practices.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Data Collection.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Automated Indicators\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure automated indicators and indicator sources; create indicators using form-based and assisted workflows.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Automated Indicators.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Automated Breakdowns\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure breakdowns, breakdown sources, and mappings; manage breakdowns using the Breakdown Matrix and exclusions.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 Automated Breakdowns; Lab 4.2.1 Managing Breakdowns.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Formula and Manual Indicators\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify manual indicator use cases; configure manual breakdowns; build formula indicators and apply basic formula syntax.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Formula Indicators; Lab 5.1.2 Manual Indicators.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Displaying Actionable Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Refine analytics using targets, thresholds, time series, trends, breakdowns, and element filters.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.1.1 Time Series and Elements; Lab 6.2.1 Indicator Targets; Lab 6.2.2 Indicator Thresholds.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Data Visualizations and Dashboards\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Build role-based dashboards; add data visualizations; explore Platform Analytics Experience components and roadmap.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.1.1 Dashboards and Data Visualizations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C79US \/ 2026-06-11T09:00:00 \/ Online","offer_id":45707847893153,"sku":"US-2534-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C96US \/ 2026-06-25T09:00:00 \/ Online","offer_id":45707847925921,"sku":"US-2534-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-it-service-management-itsm-implementation-training","title":"ServiceNow IT Service Management (ITSM) Implementation Training","description":"\u003cdiv\u003e\n\u003cp\u003eIT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations. \u003c\/p\u003e\r\n\u003cp\u003eThis course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.\u003c\/p\u003e\r\n\u003cp\u003eThis course focuses on the baseline capabilities, security, and architecture of these ITSM applications and processes:\u003c\/p\u003e\r\n\u003cul type=\"disc\"\u003e\r\n\u003cli\u003eIncident Management\u003c\/li\u003e\r\n\u003cli\u003eProblem Management\u003c\/li\u003e\r\n\u003cli\u003eChange Management\u003c\/li\u003e\r\n\u003cli\u003eService Catalog and Request Management\u003c\/li\u003e\r\n\u003cli\u003eService Portfolio Management\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003eInformation on Configuration Management (including Common Service Data Model) and Release Management, and how they are used to support the ITSM applications listed above, is also provided.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow IT Service Management (ITSM) Implementation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccelerate delivery of IT services to customers and users with IT Service Management best practices\u003c\/li\u003e\n\u003cli\u003eApply practical skills for ITSM implementations\u003c\/li\u003e\n\u003cli\u003eUse a low-code or no-code approach for ServiceNow configuration\u003c\/li\u003e\n\u003cli\u003eFocus on baseline capabilities, security, and architecture\u003c\/li\u003e\n\u003cli\u003eUnderstand Configuration Management and Release Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccelerate delivery of IT services to customers and users with IT Service Management best practices\u003c\/li\u003e\n\u003cli\u003eApply practical skills for ITSM implementations\u003c\/li\u003e\n\u003cli\u003eUse a low-code or no-code approach for ServiceNow configuration\u003c\/li\u003e\n\u003cli\u003eFocus on baseline capabilities, security, and architecture\u003c\/li\u003e\n\u003cli\u003eUnderstand Configuration Management and Release Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eMandatory Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\" title=\"ServiceNow Learning\"\u003eWelcome to ServiceNow\u003c\/a\u003e (On Demand)\u003c\/li\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003cli\u003eServiceNow Administration Advanced Training\u003c\/li\u003e\n\u003cli\u003e\n\u003ca href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/get-started-with-now-create?id=learning_course_prev\u0026amp;course_id=f13a1e8ddb6890503e73166e139619a7\" target=\"_blank\" title=\"ServiceNow\" rel=\"noopener\"\u003eServiceNow Get Started with Now Create\u003c\/a\u003e (On Demand)\u003c\/li\u003e\n\u003cli\u003eServiceNow Platform Implementation Training\u003c\/li\u003e\n\u003cli\u003eServiceNow Configuration Management Database (CMDB) Fundamentals Training\u003c\/li\u003e\n\u003cli\u003eServiceNow IT Service Management (ITSM) Fundamentals Training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eRecommended Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFamiliarity with navigating through ServiceNow\u003c\/li\u003e\n\u003cli\u003eServiceNow user interface (UI), iconography, and user settings \u003c\/li\u003e\n\u003cli\u003eIntegrations\u003c\/li\u003e\n\u003cli\u003eList management\u003c\/li\u003e\n\u003cli\u003ePlatform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.\u003c\/li\u003e\n\u003cli\u003eServiceNow platform implementation\u003c\/li\u003e\n\u003cli\u003eServiceNow system administration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUpon completion of this course, the candidate will be granted access to the voucher for the Certified Implementation Specialist in ITSM (CIS-ITSM) exam.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow ITSM Implementation Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Overview and Foundation Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview basic concepts needed to be successful in this course\u003c\/li\u003e\n\u003cli\u003eOutline resources to supplement efforts to learn how to implement ITSM in ServiceNow\u003c\/li\u003e\n\u003cli\u003eIntroduce the course framework and approach\u003c\/li\u003e\n\u003cli\u003eIdentify foundation data leveraged by ITSM applications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e1.5.1 - Locate student resources such as Now Create, the credentialing path, and user stories for course labs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: CMDB and CSDM\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eDiscuss uses of Configuration Management data within ITSM applications\u003c\/li\u003e\n\u003cli\u003eUnderstand the CSDM 4.0 structure and purpose\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e2.1.1 – Create a CMDB class with attributes (Optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Service Portfolio Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDiscuss an overview of Service Portfolio Management features available in the ITSM Standard package\u003c\/li\u003e\n\u003cli\u003eReview the SPM user and organizational roles\u003c\/li\u003e\n\u003cli\u003eUnderstand the components of a Service Portfolio in the Now Platform\u003c\/li\u003e\n\u003cli\u003eReview Digital Portfolio Management (DPM), including the DPM Workspace\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e3.5.1 - Create a service portfolio taxonomy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Service Catalog and Request Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eDesign solutions to meet requirements that maximize system quality attributes\u003c\/li\u003e\n\u003cli\u003eImplement configurations common to 80% of customer deployments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e4.3.1 – Create a service catalog\u003c\/li\u003e\n\u003cli\u003e4.3.2 – Create a catalog item\u003c\/li\u003e\n\u003cli\u003e4.3.3 – Create an order guide (Optional)\u003c\/li\u003e\n\u003cli\u003e4.4.1 – Create a dynamic flow\u003c\/li\u003e\n\u003cli\u003e4.4.2 – Fulfillment in Catalog Builder\u003c\/li\u003e\n\u003cli\u003e4.4.3 – Catalog items and service offerings\u003c\/li\u003e\n\u003cli\u003e4.5.1 – Configure an Employee Center taxonomy\u003c\/li\u003e\n\u003cli\u003e4.5.2 – Service catalog access\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Incident Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eDesign solutions to meet requirements that maximize system quality attributes\u003c\/li\u003e\n\u003cli\u003eImplement configurations common to 80% of customer deployments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 5.3.1 – Configure incident entry points\u003c\/li\u003e\n\u003cli\u003eLab 5.4.1 – Configure SLAs\u003c\/li\u003e\n\u003cli\u003eLab 5.4.2 – Configure notifications (optional)\u003c\/li\u003e\n\u003cli\u003eLab 5.5.1 – Configure incident surveys (optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Problem Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eIdentify key configurations and customer decisions required for Implementation\u003c\/li\u003e\n\u003cli\u003eImplement common configurations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 6.3.1 – Configure problem task types\u003c\/li\u003e\n\u003cli\u003eLab 6.3.2 – Known errors and communicating workarounds\u003c\/li\u003e\n\u003cli\u003eLab 6.3.3 – Create problem tasks using Flow Actions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Change Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture for Change Management\u003c\/li\u003e\n\u003cli\u003eDesign Change Management solutions to meet requirements that maximize system quality attributes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 7.2.1 – Create a change model\u003c\/li\u003e\n\u003cli\u003eLab 7.2.2 – Configure risk assessment (optional)\u003c\/li\u003e\n\u003cli\u003eLab 7.3.1 – Configure change approvals\u003c\/li\u003e\n\u003cli\u003eLab 7.4.1 – Change flows\u003c\/li\u003e\n\u003cli\u003eLab 7.4.2 – Setup recurring CAB meetings (optional)\u003c\/li\u003e\n\u003cli\u003eLab 7.4.3 – Configure standard (preapproved) changes (optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Metrics, maintenance, and evolution\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eUse metric definitions, database views, and dashboards for reporting and process assessments needs\u003c\/li\u003e\n\u003cli\u003eIdentify resources to establish proper governance and development practices\u003c\/li\u003e\n\u003cli\u003eEvaluate value of requirements versus maintenance burden and risk\u003c\/li\u003e\n\u003cli\u003eUse Platform capabilities to establish good data hygiene\u003c\/li\u003e\n\u003cli\u003eUse Benchmarks to measure performance and progress\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C77US \/ 2026-06-10T09:00:00 \/ Online","offer_id":45707848286369,"sku":"US-2532-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C93US \/ 2026-06-24T09:00:00 \/ Online","offer_id":45707848319137,"sku":"US-2532-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-application-development-fundamentals-training","title":"ServiceNow Application Development Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day, hands-on course teaches experienced ServiceNow developers how to design, build, test, and publish applications on the ServiceNow platform. Through instructor-led discussion and guided labs, learners build a Loaner Request application while applying best practices for application architecture, security, automation, integration, and testing using the Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Application Development Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eEvaluate whether a business requirement is a good fit for a custom ServiceNow application\u003c\/li\u003e\n\u003cli\u003eAnalyze and design application architecture, data models, and user interfaces\u003c\/li\u003e\n\u003cli\u003eBuild scoped applications using ServiceNow Studio\u003c\/li\u003e\n\u003cli\u003eDesign and configure forms, views, and scripts\u003c\/li\u003e\n\u003cli\u003eControl access to application data and artifacts\u003c\/li\u003e\n\u003cli\u003eAutomate processes using Flow Designer and scripts\u003c\/li\u003e\n\u003cli\u003eImport data and integrate with external systems\u003c\/li\u003e\n\u003cli\u003eTest applications using Automated Test Framework (ATF)\u003c\/li\u003e\n\u003cli\u003ePackage and publish applications using update sets and the application repository\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ca href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" target=\"_blank\" title=\"ServiceNow Learning\" rel=\"noopener\"\u003eWelcome to ServiceNow\u003c\/a\u003e\n\u003cul\u003e\n\u003cli\u003eOn Demand\u003c\/li\u003e\n\u003cli\u003e3-hours\u003c\/li\u003e\n\u003cli\u003eThis course provides critical core skills on Navigation, Form Usage, List Filters, and more!\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/www.learningtree.com\/courses\/scripting-servicenow-fundamentals\/\" title=\"Scripting in ServiceNow Fundamentals Training\"\u003eScripting in ServiceNow Fundamentals Training\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003eHands-on experience working in ServiceNow. Experience writing both client-side and server-side JavaScript in ServiceNow is required.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFollowing this course, ServiceNow recommends that attendees have at least two to three months of hands-on experiences with ServiceNow before attempting the Certified Application Developer Exam.\u003c\/p\u003e\n\u003cp\u003e Further details regarding this exam, refer to the \u003ca href=\"https:\/\/learning.servicenow.com\/lxp\/en\/credentials\/certified-application-developer-mainline-exam-blueprint?id=kb_article_view\u0026amp;sysparm_article=KB0011498\" target=\"_blank\" title=\"ServiceNow\" rel=\"noopener\"\u003eCAD exam blueprint\u003c\/a\u003e and the Certified Application Developer page. Successful candidates will be awarded a “ServiceNow Certified Application Developer” certificate.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Application Development Fundamentals Training Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Application Development Overview\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDefine application development in ServiceNow\u003c\/li\u003e\n\u003cli\u003eEvaluate application use cases and platform fit\u003c\/li\u003e\n\u003cli\u003eReview customer application success examples\u003c\/li\u003e\n\u003cli\u003eCompare global vs. private scoped applications\u003c\/li\u003e\n\u003cli\u003eIdentify the application built during the course\u003c\/li\u003e\n\u003cli\u003eRecognize skills required for successful ServiceNow app development\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003ci\u003eNo labs\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Application Analysis and Design\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAnalyze application design considerations\u003c\/li\u003e\n\u003cli\u003eDesign database schema\u003c\/li\u003e\n\u003cli\u003eDetermine user interface and device requirements\u003c\/li\u003e\n\u003cli\u003eReview the Application Development Checklist\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 2.2.1: The Loaner Request application\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Create Application and Modules\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplore ServiceNow application development tools\u003c\/li\u003e\n\u003cli\u003eUse ServiceNow Studio to create an application\u003c\/li\u003e\n\u003cli\u003eReview table schema and existing business logic\u003c\/li\u003e\n\u003cli\u003eCreate application menus, modules, and files\u003c\/li\u003e\n\u003cli\u003eLink an application to a source control repository\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 3.2.1: Create an application\u003c\/li\u003e\n\u003cli\u003eLab 3.3.1: Create application files\u003c\/li\u003e\n\u003cli\u003eLab 3.4.1: Link the Loaner Request application to a source control repository\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Application Forms\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCreate and modify tables\u003c\/li\u003e\n\u003cli\u003eDesign and create forms and views\u003c\/li\u003e\n\u003cli\u003eWrite, test, and debug client-side and server-side scripts\u003c\/li\u003e\n\u003cli\u003ePublish changes to update sets and the application repository\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 4.1.1: Working with fields and views\u003c\/li\u003e\n\u003cli\u003eLab 4.2.1: Create a UI Policy\u003c\/li\u003e\n\u003cli\u003eLab 4.2.2: Scripting\u003c\/li\u003e\n\u003cli\u003eLab 4.3.1: Publish to update set\u003c\/li\u003e\n\u003cli\u003eLab 4.3.2: Publish to the application repository\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Controlling Access\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eControl user access to applications, menus, modules, records, and fields\u003c\/li\u003e\n\u003cli\u003eControl script and web service access to application records\u003c\/li\u003e\n\u003cli\u003eControl creation of application artifacts from out-of-scope applications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 5.1.1: Configure application security\u003c\/li\u003e\n\u003cli\u003eLab 5.2.1: Set application access (Optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Automating Work\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAutomate processes using Flow Designer\u003c\/li\u003e\n\u003cli\u003eCreate application properties\u003c\/li\u003e\n\u003cli\u003eUse Scheduled Script Executions\u003c\/li\u003e\n\u003cli\u003eGenerate events for overdue records\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 6.1.1: Flow Designer\u003c\/li\u003e\n\u003cli\u003eLab 6.2.1: Create application properties\u003c\/li\u003e\n\u003cli\u003eLab 6.3.1: Scheduled Script Execution and email\u003c\/li\u003e\n\u003cli\u003eLab 6.4.1: Script include\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Importing and Integrating\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eImport records from external data sources\u003c\/li\u003e\n\u003cli\u003eIntegrate applications using web services\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 7.1.1: Import records from an Excel spreadsheet\u003c\/li\u003e\n\u003cli\u003eLab 7.2.1: Web service consumer\u003c\/li\u003e\n\u003cli\u003eLab 7.2.2: Publish the updated app to the application repository\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Test with Automated Test Framework (ATF)\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview the software testing lifecycle\u003c\/li\u003e\n\u003cli\u003eExplore application testing options in ServiceNow\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 8.1.1: Automated Test Framework\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Additional Application Development Topics\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 9.1.1: Create a Service Catalog record producer for the Loaner Request UI\u003c\/li\u003e\n\u003cli\u003eLab 9.1.2: Enhance the record producer using a Catalog UI Policy\u003c\/li\u003e\n\u003cli\u003eLab 9.1.3: Publish the Loaner Request app to an update set\u003c\/li\u003e\n\u003cli\u003eLab 9.2.1: Outbound REST message (Optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C82US \/ 2026-06-15T09:00:00 \/ Online","offer_id":45707848581281,"sku":"US-2521-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-it-service-management-itsm-fundamentals-training","title":"ServiceNow IT Service Management (ITSM) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eIT Service Management (ITSM) is a concept that involves delivering IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. In this course, users will learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow IT Service Management (ITSM) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cp paraeid=\"{8fb56f89-cbc3-4749-a927-b46d9533240c}{167}\" paraid=\"738578358\"\u003e\u003cspan xml:lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003c\/span\u003e\u003cstrong\u003eIn this course you will\u003c\/strong\u003e:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCreate and work records through each of the covered ITSM application lifecycles.\u003c\/li\u003e\n\u003cli\u003eDemonstrate each application lifecycle from a persona viewpoint.\u003c\/li\u003e\n\u003cli\u003eArticulate the value and baseline features of each of the ITSM applications.\u003c\/li\u003e\n\u003cli\u003eBegin considering key decisions to be made during the use and implementation of ServiceNow ITSM applications.\u003c\/li\u003e\n\u003cli\u003eStart thinking about the long-term goal of maturing an ITSM practice in ServiceNow.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eMandatory Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\" title=\"ServiceNow Learning\"\u003eWelcome to ServiceNow\u003c\/a\u003e\n\u003cul\u003e\n\u003cli\u003e(On Demand)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eRecommended Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/get-started-with-now-create?id=learning_course_prev\u0026amp;course_id=f13a1e8ddb6890503e73166e139619a7\" rel=\"nofollow noopener\" title=\"ServiceNow\"\u003eGet Started with Now Create\u003c\/a\u003e\n\u003cul\u003e\n\u003cli\u003e(On Demand)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eServiceNow Platform Implementation Training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow ITSM Fundamentals Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to Core ITSM Applications \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDefine applications, roles, and personas used to support IT service management (ITSM) processes on the ServiceNow platform\u003c\/li\u003e\n\u003cli\u003eIdentify how the ServiceNow ITSM applications support IT services and end-user customer experiences\u003c\/li\u003e\n\u003cli\u003eDescribe the ServiceNow Common Service Data Model (CSDM) and how it supports ServiceNow ITSM applications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eAgenda: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIT Service Management Overview\u003c\/li\u003e\n\u003cli\u003eIT Service Management Applications\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eLab 1.2.1 Verify the ITSM environment\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eIT Service Management Process Architecture\u003c\/li\u003e\n\u003cli\u003eIT Service Management Architecture\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Operate IT Services\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplain the Service Catalog and its relationship to Request Management\u003c\/li\u003e\n\u003cli\u003eUse the ServiceNow platform to submit, approve, fulfill, and close a request\u003c\/li\u003e\n\u003cli\u003eIdentify the data structure and roles that support the Request Management process\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eAgenda: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eService Catalog\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eActivity: Find the ITSM elements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eRequest Management\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eSubmittal\u003c\/li\u003e\n\u003cli\u003eApproval\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 2.3.1 Verify Service Catalog request and approval capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eFulfillment\u003c\/li\u003e\n\u003cli\u003eClosure\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 2.3.2 Verify Request Fulfillment tracking capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Maintain IT Services\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplain Incident Management and Problem Management and their relationship to other key ITIL processes\u003c\/li\u003e\n\u003cli\u003eUse the ServiceNow platform to create, manage, and resolve incidents and problems\u003c\/li\u003e\n\u003cli\u003eIdentify the application roles, personas, and architecture that support Incident and Problem Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eAgenda: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eIncident Management\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eCreation and classification\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 3.2.1 Verify incident record creation capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eInvestigation and diagnosis\u003c\/li\u003e\n\u003cli\u003eResolution and closure\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 3.2.2 Verify incident tracking and resolution capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cli\u003eProblem Management\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eDetection and logging\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 3.3.1 Verify problem record creation capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eInvestigation and diagnosis\u003c\/li\u003e\n\u003cli\u003eResolution and closure\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 3.3.2 Verify problem tracking and resolution capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Improve IT Services\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eUse the ServiceNow platform to create, manage, and close a change request\u003c\/li\u003e\n\u003cli\u003eIdentify application roles, personas, and process lifecycles that support Change Management\u003c\/li\u003e\n\u003cli\u003eIdentify other platform features and applications that increase the productivity and efficiency of the ITSM solutions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eAgenda: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOverview\u003c\/li\u003e\n\u003cli\u003eChange Management\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eRecord and review\u003c\/li\u003e\n\u003cli\u003eAssess and evaluate\u003c\/li\u003e\n\u003cli\u003eAuthorize\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 4.2.1 Verify change creation and authorization capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003ePlan and implement\u003c\/li\u003e\n\u003cli\u003eReview and close\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 4.2.2 Verify change request tracking and closure capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cli\u003eMature ITSM\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: ITSM Fundamentals Recap\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C87US \/ 2026-06-17T09:00:00 \/ Online","offer_id":45707848810657,"sku":"US-2531-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-configuration-management-database-cmdb-fundamentals-training","title":"ServiceNow Configuration Management Database (CMDB) Fundamentals Training","description":"\u003cdiv\u003e\n\u003cp\u003eEmbark on a 3-day interactive journey to master the ServiceNow CMDB. This course covers essential design principles and techniques, including solutions for automating data ingestion, governance, and gaining insight from the data in a healthy CMDB.\u003c\/p\u003e\r\n\u003cp\u003eDesigned to mirror the content from the CMDB Fundamentals on-demand course on NOW Learning, this live class offers an engaging blend of:\u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e Instructor-Led Lectures and Demonstrations\u003c\/li\u003e\r\n\u003cli\u003e Collaborative Student Discussions\u003c\/li\u003e\r\n\u003cli\u003e Hands-On Exercises focused on configuring, ingesting, governing, and deriving insights from CMDB data.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003eAdditionally, participants will evaluate their skills through an adaptive simulator, providing the opportunity to earn a CMDB micro-certification. This course goes beyond the basics, offering a dynamic and immersive experience to build confidence and expertise with the ServiceNow CMDB.\u003c\/p\u003e\r\n\u003cp\u003e\u003cb\u003eIMPORTANT\u003c\/b\u003e: This course does not provide a course guidebook. All content presented to the student is available from the CMDB Fundamentals On Demand. However, students will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Configuration Management Database (CMDB) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eUpon completion of this course, learners will be able to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDescribe the CMDB and the attributes that provide enterprise-wide visibility\u003c\/li\u003e\n\u003cli\u003eLearn the stages for planning a successful CMDB deployment\u003c\/li\u003e\n\u003cli\u003eExplore best practices for configuring and implementing a CMDB, including the role of Health Scan\u003c\/li\u003e\n\u003cli\u003eExplain how the CI Class Manager provides a centralized place to create and edit CI classes\u003c\/li\u003e\n\u003cli\u003eLeverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources\u003c\/li\u003e\n\u003cli\u003eEnable and use the Multisource CMDB\u003c\/li\u003e\n\u003cli\u003eIngest data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL\u003c\/li\u003e\n\u003cli\u003eConfigure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data\u003c\/li\u003e\n\u003cli\u003eIdentify and manage duplicate CIs in the CMDB\u003c\/li\u003e\n\u003cli\u003eCreate complex queries on CMDB data using Query Builder\u003c\/li\u003e\n\u003cli\u003eRemediate common issues with the CMDB\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\"\u003eWelcome to ServiceNow\u003c\/a\u003e\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eOn Demand\u003c\/li\u003e\n\u003cli\u003e3-hours\u003c\/li\u003e\n\u003cli\u003eThis course provides critical core skills on Navigation, Form Usage, List Filters, and more!\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003cli\u003eCertified System Administrator (preferred)\u003c\/li\u003e\n\u003cli\u003eRecommended Experience:\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eIt is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB.\u003c\/li\u003e\n\u003cli\u003eIt is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow CMDB Fundamentals Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to the CMDB\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplore IT challenges\u003c\/li\u003e\n\u003cli\u003eLearn the basics of ServiceNow CMDB\u003c\/li\u003e\n\u003cli\u003eDifferentiate between asset and configuration management lifecycles\u003c\/li\u003e\n\u003cli\u003eDeploy a trustworthy CMDB\u003c\/li\u003e\n\u003cli\u003eGain visibility to CMDB management tools\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Design a Successful CMDB Implementation Strategy\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and use CI Class Manager\u003c\/li\u003e\n\u003cli\u003eConfigure and leverage the IRE\u003c\/li\u003e\n\u003cli\u003eEnable and utilize CMDB 360\/Multisource CMDB\u003c\/li\u003e\n\u003cli\u003eConfigure and implement Dynamic Reconciliation Rules\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Ingest Data into the CMDB\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eConfigure and execute ServiceNow Discover and Service Mapping\u003c\/li\u003e\n\u003cli\u003eUnderstand benefits of Agent Client Collector\u003c\/li\u003e\n\u003cli\u003eUse IntegrationHub ETL\u003c\/li\u003e\n\u003cli\u003eExplore ServiceNow Store\u003c\/li\u003e\n\u003cli\u003eLearn how Service Graph Connectors can integrate 3\u003csup\u003erd\u003c\/sup\u003e party data\u003c\/li\u003e\n\u003cli\u003eEnhance Cis CMDB with foundational data\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Govern the CMDB\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eConfigure and execute CMDB Health Dashboard\u003c\/li\u003e\n\u003cli\u003eManage and remediate duplicate Cis\u003c\/li\u003e\n\u003cli\u003eWork with reclassification\u003c\/li\u003e\n\u003cli\u003eManage Cis through different life cycle stages\u003c\/li\u003e\n\u003cli\u003eUse Data Manager to create policies for life cycle, attestation, and certification\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Gain Insight from CMDB Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUse CMDB Query Builder to find CI data\u003c\/li\u003e\n\u003cli\u003eLeverage the Unified Map to identify the root cause of issues\u003c\/li\u003e\n\u003cli\u003eGain insight into key CMDB health indicators using the Data Foundations Dashboards\u003c\/li\u003e\n\u003cli\u003eWork with Intelligent Search and Natural Language Query\u003c\/li\u003e\n\u003cli\u003eRealize value with other ServiceNow product that leverage the CMDB\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C95US \/ 2026-06-24T09:00:00 \/ Online","offer_id":45707849302177,"sku":"US-2522-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-software-asset-management-sam-professional-fundamentals-training","title":"ServiceNow Software Asset Management (SAM) Professional Fundamentals Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis three-day training course aims to introduce you to the ServiceNow® Software Asset Management Professional product and familiarize you with techniques and best practices for creating and managing software assets throughout their lifecycle. The session format will alternate between discussions and labs giving you an opportunity to explore the application and apply the concepts learned.\u003c\/p\u003e\r\n\u003cp\u003eSoftware Asset Management (SAM) is a company's strategy for managing software license use rights to maintain software compliance to publisher contractual obligations. The Software Asset Management Professional product facilitates the tracking, evaluation, and management of software license rights, compliance, and optimization.\u003c\/p\u003e\r\n\u003cp\u003eWorking in conjunction with other ServiceNow platform products, software license rights can be requested, procured, managed to software contracts, allocated to users or devices, and reclaimed. Software installations can be discovered, normalized, and reconciled to software products, models, entitlements and allocations to quickly identify the software license position.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Software Asset Management (SAM) Professional Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eManage the software asset lifecycle from planning to disposal\u003c\/li\u003e\n\u003cli\u003eManage software license (models, entitlements, and metrics)\u003c\/li\u003e\n\u003cli\u003eControl the cost of purchasing and managing software assets\u003c\/li\u003e\n\u003cli\u003eUse software discovery and normalization\u003c\/li\u003e\n\u003cli\u003eReconcile and achieve software compliance\u003c\/li\u003e\n\u003cli\u003eControl software usage and reclamation\u003c\/li\u003e\n\u003cli\u003eImprove software asset services to end users\u003c\/li\u003e\n\u003cli\u003eCreate standards and processes for managing software assets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"list-style-type: none;\"\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp?id=learning_course_prev\u0026amp;course_id=023708df1bc0119cf95e99b8bd4bcb76\" rel=\"nofollow noopener\" title=\"ServiceNow Learning\"\u003eWelcome to ServiceNow\u003c\/a\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e(On Demand)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf you have not attended ServiceNow Administration Fundamentals, it is recommended that you complete the live or on-demand course. Visit ServiceNow Now Learning to learn more.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"list-style-type: none;\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eThe course uses role-based scenarios to show the workflow and interactivity of the platform. Industry terminology and practice using ServiceNow fundamental building blocks (tables, forms, lists, fields, and exploration of key applications and modules).\u003c\/li\u003e\n\u003cli\u003eCompleting the online prerequisite allows participants to immediately be successful in class since it provides a common vocabulary and standard practical experience with ServiceNow fundamental applications.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCertification\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eAt the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Software Asset Management Implementer.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow SAM Fundamentals Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to Software Asset Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eExplain Software Asset Management and its supporting process architecture\u003c\/li\u003e\n\u003cli\u003eIdentify the plugins and roles that support Software Asset Management on the ServiceNow platform\u003c\/li\u003e\n\u003cli\u003eDescribe Software Asset Management product of ServiceNow\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Trustworthy Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDescribe data used to support Software Asset Management in ServiceNow\u003c\/li\u003e\n\u003cli\u003eDemonstrate software data import options\u003c\/li\u003e\n\u003cli\u003eExplain software discovery and normalization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Practical Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDemonstrate the components of software products, models, entitlements, and allocations\u003c\/li\u003e\n\u003cli\u003eDescribe software license metrics and their value to software entitlements\u003c\/li\u003e\n\u003cli\u003eIllustrate knowledge of software reconciliation and associated results\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Operational Integration\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDescribe software license contracts and their relationship to software entitlements\u003c\/li\u003e\n\u003cli\u003eUse catalogs, procurement, and change management to support Software Asset Management\u003c\/li\u003e\n\u003cli\u003eDemonstrate software remediation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Strategic Conformance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDiscuss software model lifecycle capabilities\u003c\/li\u003e\n\u003cli\u003eDescribe optimization of software installations\u003c\/li\u003e\n\u003cli\u003eExplain Software Asset Management retirement and expiration activities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Reporting and Analytics\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eExplain Performance Analytics for Software Asset Management\u003c\/li\u003e\n\u003cli\u003eDiscuss the differences between analytics and reporting\u003c\/li\u003e\n\u003cli\u003eDescribe Software Asset Management dashboards and content\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C83US \/ 2026-06-15T09:00:00 \/ Online","offer_id":45707849564321,"sku":"US-2542-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266D00US \/ 2026-06-29T09:00:00 \/ Online","offer_id":45707849597089,"sku":"US-2542-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-security-operations-secops-fundamentals-training","title":"ServiceNow Security Operations (SecOps) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eUsing Security Operations, security analysts and vulnerability managers can seamlessly automate their security tools and communicate with IT by working in a united platform. This course is designed for Security Operations administrators, ServiceNow administrators, and consultants who need to configure and administer ServiceNow Security Operations applications. Learners attending the course can expect to learn how to leverage Security Operations applications to improve their organization’s security maturity by identifying, prioritizing, and remediating vulnerabilities, critical security incidents, and misconfigured assets.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Security Operations (SecOps) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDemonstrate Baseline Security Incident Response Lifecycle\u003c\/li\u003e\n\u003cli\u003eIdentify Security Incident Response Workflow-Based Responses\u003c\/li\u003e\n\u003cli\u003ePartner with Now Assist AI to summarize security incidents\u003c\/li\u003e\n\u003cli\u003ePartner with Now Assist AI to generate closure notes\u003c\/li\u003e\n\u003cli\u003eConfigure Vulnerability Assessment and Management Response Tools\u003c\/li\u003e\n\u003cli\u003eExplore the Vulnerability Response Application\u003c\/li\u003e\n\u003cli\u003eCreate Watch Topics and Explore Remediation Efforts\u003c\/li\u003e\n\u003cli\u003eExplore the Threat Intelligence Application\u003c\/li\u003e\n\u003cli\u003eEmploy Threat Sources and Explore Attack Modes and Methods\u003c\/li\u003e\n\u003cli\u003eDefine Observables, Indicators of Compromise (IoC), IoC Look Ups\u003c\/li\u003e\n\u003cli\u003eView and Analyze Security Operations Data\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/nowlearning.service-now.com\/lxp?id=learning_course_prev\u0026amp;course_id=f13a1e8ddb6890503e73166e139619a7\" rel=\"nofollow noopener\"\u003eGet Started with Now Create\u003c\/a\u003e (On Demand)\u003c\/li\u003e\n\u003cli\u003eServiceNow Platform Implementation Training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow SIR Implementation Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Security Operations Overview \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLearn the Current State of Security; Explore Security Maturity Levels.\u003c\/li\u003e\n\u003cli\u003eDiscover the ServiceNow Security Operations application.\u003c\/li\u003e\n\u003cli\u003eWalk through a typical SecOps security Incident (Day in the Life).\u003c\/li\u003e\n\u003cli\u003eExplore Essential platform and security administration concepts.\u003c\/li\u003e\n\u003cli\u003eLearn the current state of security and explore Security Operations maturity.\u003c\/li\u003e\n\u003cli\u003eExplore Essential Platform and Security Administration Concepts.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs  \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 1.3 Security Operations User Administration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Security Operations Common Functionality\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eInvestigate Security Operations Common Functionality.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 2.3.1 Email Parser\u003c\/li\u003e\n\u003cli\u003eLab 2.3.2 Security Operations Common Functionality\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Vulnerability Response\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eOverview of Vulnerability Response\u003c\/li\u003e\n\u003cli\u003eExplore Infrastructure Vulnerability Response\u003c\/li\u003e\n\u003cli\u003eExplore Application Vulnerability Response\u003c\/li\u003e\n\u003cli\u003eExplore Container Vulnerability Response\u003c\/li\u003e\n\u003cli\u003eExplore Vulnerability Exclusion Rules\u003c\/li\u003e\n\u003cli\u003eExplore Configuration Compliance\u003c\/li\u003e\n\u003cli\u003eExplore Security Posture Control (SPC)\u003c\/li\u003e\n\u003cli\u003eExplore Cybersecurity Executive Dashboard\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 3.1 Explore the Vulnerability Response Application\u003c\/li\u003e\n\u003cli\u003eLab 3.1.2 Explore Vulnerability Entries\u003c\/li\u003e\n\u003cli\u003eLab 3.2.1 Explore Vulnerable Items and Solutions\u003c\/li\u003e\n\u003cli\u003eLab 3.2.2 Watch Topics and Remediation Efforts\u003c\/li\u003e\n\u003cli\u003eLab 3.2.3 Vulnerability Remediation \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Security Incident Response\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eOverview of the Security Incident Response Application\u003c\/li\u003e\n\u003cli\u003eView Security Incident Response Components and Configuration\u003c\/li\u003e\n\u003cli\u003eExplore Security Incident Response Workflow-Based Responses\u003c\/li\u003e\n\u003cli\u003eExplore Major Security Incident Management (MSIM) Workspace\u003c\/li\u003e\n\u003cli\u003eNow Assist AI for Security Operations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 4.2 Creating Security Incidents\u003c\/li\u003e\n\u003cli\u003eLab 4.3.1 Security Incident Response Configuration\u003c\/li\u003e\n\u003cli\u003eLab 4.4 Now Assist AI for Security Operations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Threat Intelligence \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives\u003ci\u003e \u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine ServiceNow Threat Intelligence\u003c\/li\u003e\n\u003cli\u003eSet Up Threat Sources\u003c\/li\u003e\n\u003cli\u003eExplore Attack Modes and Methods\u003c\/li\u003e\n\u003cli\u003eUnderstand Observables, IoCs and IoC Look Ups\u003c\/li\u003e\n\u003cli\u003eExplore Threat Intelligence Security Center\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"circle\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eLab 5.3.1 Review and Update an Existing Attack Mode\/Method\u003c\/li\u003e\n\u003cli\u003eLab 5.3.2 Working with Indicators of Compromise\u003c\/li\u003e\n\u003cli\u003eLab 5.3.3 Automated Lookups in Security Incidents \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C97US \/ 2026-06-25T09:00:00 \/ Online","offer_id":45707849695393,"sku":"US-2537-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-discovery-fundamentals-training","title":"ServiceNow Discovery Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Discovery Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eUpon completion of this course, learners will be able to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eUnderstand the big picture of the ServiceNow Discovery solution\u003c\/li\u003e\n\u003cli\u003eConfigure MID Servers\u003c\/li\u003e\n\u003cli\u003eWork with Credentials\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eConfigure Discovery to find\u003c\/li\u003e\n\u003cli\u003eLinux and Windows Servers\u003c\/li\u003e\n\u003cli\u003eNetwork Devices\u003c\/li\u003e\n\u003cli\u003eApplications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eExtend Discovery with custom\u003c\/li\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eHorizontal Discovery Patterns\u003c\/li\u003e\n\u003cli\u003eApplication Discovery Patterns\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eLearn common troubleshooting techniques  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eIt is recommended that students taking the course have working knowledge and experience of ServiceNow.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training or equivalent experience\u003c\/li\u003e\n\u003cli\u003eServiceNow Configuration Management Database (CMDB) Fundamentals Training is highly recommended\u003c\/li\u003e\n\u003cli\u003eScripting in ServiceNow Fundamentals Training is highly recommended (Course 2535)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\"\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eExam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eAt the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Discovery. \u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Discovery Fundamentals Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Overview \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 1.1: Discovery and CMDB Tour \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: MID Server  \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 2.1: MID Server Installation Validation \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Running Discovery  \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 3.1: Running Discovery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Credentials and Behaviors \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 4.1: Windows Discovery   \u003c\/li\u003e\n\u003cli\u003eLab 4.2: Linux Discovery\u003c\/li\u003e\n\u003cli\u003eLab 4.3: Behaviors\u003c\/li\u003e\n\u003cli\u003eLab 4.4: Router Discovery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5:  Phases, Probes, and Classifications \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 5.1: Ports Probes and IP Services   \u003c\/li\u003e\n\u003cli\u003eLab 5.2: Classifications and Trigger Probes\u003c\/li\u003e\n\u003cli\u003eLab 5.3: CI Identification Troubleshooting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6:  Application Mapping \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 6.1: Process Classification   \u003c\/li\u003e\n\u003cli\u003eLab 6.2: Process Classification and Identification\u003c\/li\u003e\n\u003cli\u003eLab 6.3: Application to Application Mapping\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7:  Asset Discovery and Agent Client Collector for Visibility \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 7.1: Asset and CI Relationships   \u003c\/li\u003e\n\u003cli\u003eLab 7.2: Agent Client Collector for Visibility Discovery\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8:  Horizontal Discovery Patterns \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 8.1: Extend Windows OS – Servers Pattern   \u003c\/li\u003e\n\u003cli\u003eLab 8.2: Extend Linux Server Pattern\u003c\/li\u003e\n\u003cli\u003eLab 8.3: New SNMP Classifier and Discovery Pattern\u003c\/li\u003e\n\u003cli\u003eLab 8.4: Remaining Firewall Requirements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9:  Application Discovery Patterns \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 9.1: Application Discovery Pattern   \u003c\/li\u003e\n\u003cli\u003eLab 9.2: More Mongoose Requirements\u003c\/li\u003e\n\u003cli\u003eLab 9.3: Troubleshooting the Pattern\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10:  Configuration Management \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLab 10.1: CMDB Health Properties   \u003c\/li\u003e\n\u003cli\u003eLab 10.2: CMDB Health Dashboard\u003c\/li\u003e\n\u003cli\u003eLab 10.3: Hardware Configuration Management\u003c\/li\u003e\n\u003cli\u003eLab 10.4: Application Configuration Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eTroubleshooting Discovery Phases \u003c\/b\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C86US \/ 2026-06-16T09:00:00 \/ Online","offer_id":45707853496481,"sku":"US-2524-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-platform-implementation-training","title":"ServiceNow Platform Implementation Training","description":"\u003cdiv\u003e\u003cp\u003eThis three-day implementation-focused course prepares technical professionals for their first ServiceNow customer deployment. Learners apply the Now Create methodology to design, configure, and deliver a ServiceNow platform implementation, working from real-world requirements and a simulated backlog to build scalable, supportable, and upgradeable solutions using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Platform Implementation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Implementers, technical consultants, architects, and system administrators responsible for implementing ServiceNow platform functionality and applications.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Completion of ServiceNow Administration Fundamentals or successful completion of the Certified System Administrator (CSA) exam; completion of the on-demand Get Started with Now Create course.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course includes an exam voucher. Completion supports readiness for ServiceNow implementation-focused certification paths as defined by ServiceNow.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Platform Implementation Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Overview of Now Create\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Associate customer needs to ServiceNow product offerings; identify Now Create phases; discover success packs and assets; describe a typical project flow.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.5.1 Explore the Now Create Portal.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Initiate\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explain the Initiate phase; define roles and responsibilities; review current architecture; identify the implementation team; prepare for the project kick-off.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eActivities and Labs:\u003c\/b\u003e Group Activity Identify and Set Up the Implementation Teams; Activity Kick-Off Meeting Discussion; Lab 2.5.1 Create an Implementation Dashboard with Story Data Visualizations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Plan\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Plan and track work using Agile boards; perform instance configuration tasks; integrate with a directory server; apply architectural and technical governance; describe CSDM; import structured data using transform maps.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eActivities and Labs:\u003c\/b\u003e Lab 3.2.1 Agile Planning and Tracking; Activity Class Discussion Requirement Workshop; Lab 3.4.1 Security Admin Group Setup; Lab 3.5.1 Configure LDAP Authentication and Data Population; choose one: Lab 3.7.1 Configure CMDB and Load Data or Lab 3.7.2 Import Foundation Data.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Execute\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify platform and application building blocks; design for quality attributes; use development tools; explain deployment models for scoped versus global applications; apply agile sprint practices; complete a mini-implementation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eActivities and Labs:\u003c\/b\u003e Lab 4.2.1 Activity Sprint Planning; Lab 4.4.1 Build HHD Application; Lab 4.6.1 Activity Mini-Implementation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Deliver\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify deployment methods; perform testing and UAT; explain change enablement and training considerations; complete go-live activities.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eActivities and Labs:\u003c\/b\u003e Lab 5.6.1 Activity Go-Live.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Close\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Report on project benefits; plan for platform currency; ensure user awareness and training; execute project close-down.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLabs:\u003c\/b\u003e None.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C89US \/ 2026-06-22T09:00:00 \/ Online","offer_id":45707853660321,"sku":"US-2541-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-adopting-a-platform-owner-mindset-apom-training","title":"ServiceNow Adopting a Platform Owner Mindset (APOM) Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe role of a Platform Owner is as much a leadership role as it is a technical role. A Platform Owner needs to be a trusted advisor to the business, find opportunities where the ServiceNow platform can drive value and find efficiencies across an organization, consult with business leaders on their needs and requests, ensure good governance of the platform is set up and executed well, and ensure the workforce is prepared to adopt all the platform has to offer.\u003c\/p\u003e\r\n\u003cp\u003eThis workshop focuses on the leadership qualities of the role, and therefore is different than most other ServiceNow courses. It is not a technical workshop, but a leadership workshop, focusing on the mindset and the power skills one must have to be an effective Platform Owner.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Adopting a Platform Owner Mindset (APOM) Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eUnderstand the Owner Mindset\u003c\/li\u003e\n\u003cli\u003eAllocate time effectively as a Platform Owner\u003c\/li\u003e\n\u003cli\u003eDesign optimal user experiences\u003c\/li\u003e\n\u003cli\u003eImplement effective platform governance\u003c\/li\u003e\n\u003cli\u003eDeliver key messages to stakeholders\u003c\/li\u003e\n\u003cli\u003eManage organizational change\u003c\/li\u003e\n\u003cli\u003eCommunicate value using the language of executives\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\" title=\"Welcome to ServiceNow | ServiceNow\"\u003eWelcome to ServiceNow\u003c\/a\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eOn Demand\u003c\/li\u003e\n\u003cli\u003e3-hours\u003c\/li\u003e\n\u003cli\u003eThis course provides critical core skills on Navigation, Form Usage, List Filters, and more!\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eRecommended experience:\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eHands-on experience administering\/implementing the ServiceNow platform\u003c\/li\u003e\n\u003cli\u003eFamiliarity with common business challenges the ServiceNow platform can help to resolve\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Platform Owner Mindset Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Understand the Owner’s Mindset\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAlign on a definition for the Platform Owner role and its responsibilities\u003c\/li\u003e\n\u003cli\u003eCompare the Platform Owner role to a System Administrator\u003c\/li\u003e\n\u003cli\u003eIdentify pain points preventing growing into a full Platform Owner\u003c\/li\u003e\n\u003cli\u003eIdentify qualities that create the best Platform Owners\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eWorkshop intro\u003c\/li\u003e\n\u003cli\u003eOpening poll and other individually answered questions\u003c\/li\u003e\n\u003cli\u003eLarge group discussion\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Take Your First Steps as a Platform Owner\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview this business simulation case study\u003c\/li\u003e\n\u003cli\u003eIdentify the scoring mechanisms for the business simulation\u003c\/li\u003e\n\u003cli\u003eAlign with your breakout team on a name and a working agreement\u003c\/li\u003e\n\u003cli\u003eDiscuss current and ideal Platform Owner time allocation and prioritization\u003c\/li\u003e\n\u003cli\u003eEngage in the first round of simulation scenarios as a team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLarge group discussion\u003c\/li\u003e\n\u003cli\u003eTime allocation and prioritization individual activity\u003c\/li\u003e\n\u003cli\u003eSimulation scenarios 1-4\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Go Deeper to Gain Insights\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify the root cause of a real-world business success story\u003c\/li\u003e\n\u003cli\u003eExplain the difference between knowledge and insights\u003c\/li\u003e\n\u003cli\u003eDescribe what can happen when insights are missed or skipped\u003c\/li\u003e\n\u003cli\u003eApply the ALOE method to gaining insights\u003c\/li\u003e\n\u003cli\u003eIdentify how to create high-impact questions\u003c\/li\u003e\n\u003cli\u003eConvert insights into well-written user stories\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLarge group discussion\u003c\/li\u003e\n\u003cli\u003ePartnered activity to gain insights\u003c\/li\u003e\n\u003cli\u003eLarge group activity on creating high-impact questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Lead Best Practices in the Enterprise\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eEstablish effective platform governance\u003c\/li\u003e\n\u003cli\u003eEngage in the second round of the business simulation\u003c\/li\u003e\n\u003cli\u003eIdentify best practices for delivering key messages to the organization\u003c\/li\u003e\n\u003cli\u003eIdentify best practices for leading organizational change in an organization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOpening poll\u003c\/li\u003e\n\u003cli\u003eLarge group discussion on governance\u003c\/li\u003e\n\u003cli\u003eLarge group activity on triaging business challenges to the correct level of governance\u003c\/li\u003e\n\u003cli\u003eSimulation scenarios 5-8\u003c\/li\u003e\n\u003cli\u003eLarge group discussion on delivering key messages\u003c\/li\u003e\n\u003cli\u003eIndividual and partnered activity to craft and practice delivering key messages\u003c\/li\u003e\n\u003cli\u003eLarge group discussion on organizational change management\u003c\/li\u003e\n\u003cli\u003eTeam-based activity to prioritize and focus on key drivers for organizational change\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Create and Communicate Value\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify the characteristics of the executive mindset\u003c\/li\u003e\n\u003cli\u003eExperience the challenges faced by C-suite executives when it comes to the ServiceNow platform\u003c\/li\u003e\n\u003cli\u003eIdentify how to frame conversations with executives to be perceived as a trusted partner\u003c\/li\u003e\n\u003cli\u003eEngage in the final round of the business simulation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eActivities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLarge group discussion on executive mindset\u003c\/li\u003e\n\u003cli\u003eSmall group C-suite role play activity\u003c\/li\u003e\n\u003cli\u003eSimulation scenarios 9-11\u003c\/li\u003e\n\u003cli\u003eWorkshop wrap-up\u003cb\u003e \u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C78US \/ 2026-06-11T09:00:00 \/ Online","offer_id":45707853856929,"sku":"US-2520-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C90US \/ 2026-06-22T09:00:00 \/ Online","offer_id":45707853889697,"sku":"US-2520-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-platform-analytics-pa-advanced-training","title":"ServiceNow Platform Analytics (PA) Advanced Training","description":"\u003cdiv\u003e\u003cp\u003eThis two-day advanced course builds on Platform Analytics Fundamentals and focuses on advanced techniques for measuring process performance and creating impactful visualizations. Learners continue the journey of continual service improvement by configuring advanced indicators, metrics, data sources, and dashboards using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Platform Analytics (PA) Advanced Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Platform Analytics Administrators who already administer the Platform Analytics application and want to deepen their analytics, indicator, and visualization skills.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow; ServiceNow Administration Fundamentals or equivalent experience; Platform Analytics (PA) Overview; Platform Analytics (PA) Fundamentals or equivalent. A high-level understanding of Platform Analytics architecture, components, data flow, stakeholders, and deployment is required. Completion of the free, on-demand Platform Analytics (PA) Fundamentals Review is strongly recommended if learners have not been actively practicing PA concepts.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course includes an exam voucher. Certification details and eligibility are governed by ServiceNow Platform Analytics certification guidance.\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow PA Advanced Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Adoption Journey\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review Platform Analytics use cases and stakeholder objectives; identify the three pillars of Platform Analytics: Responsive Business, Service Improvement, and Data Foundation.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.1.1 Analytics for Custom Applications; Lab 1.1.2 Breakdown Data Troubleshooting (Optional).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Bucket Groups and Scripts\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure bucket groups as breakdown sources; implement scripted breakdown mappings; apply best practices for breakdown data growth management.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Bucket Groups and Breakdown Mapping; Lab 2.2.1 Scripted Indicator with Scripted Breakdown Mapping.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Breakdown Security and Visibility\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Implement advanced breakdown categorization and navigation; configure indicator, breakdown, and breakdown element security.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Breakdown Security.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Advanced Data Sources\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Create database views to virtually join tables; build visualizations using multiple data source types.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 External Data Sources; Lab 4.2.1 Database Views.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Spotlight\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure Spotlight criteria; implement Spotlight reporting; set up Spotlight for service monitoring; use Spotlight Interactive Analysis.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Spotlight for Incident Management.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Analytics on Platform Metric\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Define metric definitions and instances; review metric instance generation; configure metric reporting; build metric-based automated indicators.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.1.1 Metric Trending.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Advanced Formula Indicators\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify advanced formula use cases; design formula and index indicators.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.1.1 Build Index Indicators.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Dashboards, Visualizations, and Filtering\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Build dashboards using the in-line editor; configure advanced visualizations; create single, multiple, and cascading filters using data sources.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 8.1.1 Customer Success Advocate Dashboard; Lab 8.3.1 Visualize Customer Satisfaction; Lab 8.3.2 Dashboard Filtering.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C84US \/ 2026-06-16T09:00:00 \/ Online","offer_id":45707853988001,"sku":"US-2533-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-customer-service-management-csm-essentials-training","title":"ServiceNow Customer Service Management (CSM) Essentials Training","description":"\u003cdiv\u003e\u003cp\u003eIn this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product. Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices. This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Customer Service Management (CSM) Essentials Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eUpon completion of this course, learners will be able to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDescribe the Customer Service Management product in terms of features, benefits, and architecture.\u003c\/li\u003e\n\u003cli\u003eDefine essential customer service concepts and processes, including the difference between Interaction Management and Case Management and their end-to-end lifecycles.\u003c\/li\u003e\n\u003cli\u003eManage and administer customer data such as Consumers, Accounts, Contacts, Contracts, Entitlements, Sold Products, Install Base items, etc.\u003c\/li\u003e\n\u003cli\u003eAddress customer inquiries and resolve issues using Cases, Case Types, Case Tasks, State Flows, Escalations, Major Issue Management, etc.\u003c\/li\u003e\n\u003cli\u003eConfigure the baseline Case configuration using Case Types and Service Definitions.\u003c\/li\u003e\n\u003cli\u003eConfigure and use CSM Configurable Workspace to manage and work Cases originating from a variety of communication channels.\u003c\/li\u003e\n\u003cli\u003eEnhance agent productivity using Advanced Work Assignment for Interactions and Cases.\u003c\/li\u003e\n\u003cli\u003eManage cases intelligently using Special Handing Notes and Targeted Communications.\u003c\/li\u003e\n\u003cli\u003eTrack the health of the business processes using analytics for Customer Service Management. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\"\u003eWelcome to ServiceNow\u003c\/a\u003e\u003c\/li\u003e\n\u003cul type=\"circle\"\u003e\n\u003cli\u003eOn Demand\u003c\/li\u003e\n\u003cli\u003e3-hours\u003c\/li\u003e\n\u003cli\u003eThis course provides critical core skills on Navigation, Form Usage, List Filters, and more!\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003cli\u003eServiceNow Platform Implementation Training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eExam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUpon completion of either the Customer Service Management Implementation or the Customer Service Management Essentials course, the candidate will be eligible to access voucher code for the Certified Implementation Specialist – Customer Service Management exam in their ServiceNow learning account.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow CSM Essentials Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003eModule 1: Introduction\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine essential concepts such as Customer Service Management, Customer, Service Provider, and Service Request Channels\u003c\/li\u003e\n\u003cli\u003eDifferentiate between a Case and an Interaction\u003c\/li\u003e\n\u003cli\u003eDescribe the CSM application architecture in terms of applications and features\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 2: Customers\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine common business models such as B2B, B2C, and B2B2C\u003c\/li\u003e\n\u003cli\u003eExtend a customer data model\u003c\/li\u003e\n\u003cli\u003eCreate and manage core customer data\u003c\/li\u003e\n\u003cli\u003eRelate customer data to interactions, cases, and case tasks\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 3: Interactions\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eGet skilled in Interaction Management in the CSM Configurable Workspace\u003c\/li\u003e\n\u003cli\u003eDiscuss Communication channels and differentiate between Agent Chat and Virtual Agent\u003c\/li\u003e\n\u003cli\u003eConfigure interaction routing using Advanced Work Assignment\u003c\/li\u003e\n\u003cli\u003eDiscuss Agent Affinity\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 4: Products and services\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine Products and Product Models\u003c\/li\u003e\n\u003cli\u003eDiscuss Install Base management and its components - Sold Products and Install Base Items\u003c\/li\u003e\n\u003cli\u003eView the Install Base Data Model Hierarchy\u003c\/li\u003e\n\u003cli\u003eDiscuss Install Base Industry Use Cases and implementation Best practices\u003c\/li\u003e\n\u003cli\u003eIntroduce Contracts, Entitlements, and Entitlement Workflows\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 5: Case\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eReview the concept of Case and case initiation\u003c\/li\u003e\n\u003cli\u003eDescribe the Case Lifecycle flow\u003c\/li\u003e\n\u003cli\u003eRecognize the importance of SLAs for improved Case management\u003c\/li\u003e\n\u003cli\u003eUse Special Handling Notes to highlight important case details\u003c\/li\u003e\n\u003cli\u003eWork cases in the CSM Workspace and explore CSM customizations\u003c\/li\u003e\n\u003cli\u003eIdentify the benefits of Case Types\u003c\/li\u003e\n\u003cli\u003eConfigure custom Case Types\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 6: Case initiation\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDiscuss Case Routing and assignment and review available configuration options\u003c\/li\u003e\n\u003cli\u003eExplore how Agent Affinity enhances Advanced Work Assignment\u003c\/li\u003e\n\u003cli\u003eIntroduce Service Definitions in the context of Case Types\u003c\/li\u003e\n\u003cli\u003eConfigure the Case Type Selector\u003c\/li\u003e\n\u003cli\u003eReview the Email-to-Case and Service Catalog-to-Case process flows\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 7: Case in progress\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDefine Case Tasks and use them to manage cases more efficiently\u003c\/li\u003e\n\u003cli\u003eGet familiar with Case Task Service Definitions and how they relate to Case Types\u003c\/li\u003e\n\u003cli\u003eConfigure Blocking Tasks\u003c\/li\u003e\n\u003cli\u003eEscalate and manage an escalated Case\u003c\/li\u003e\n\u003cli\u003eConfigure Case Summaries\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 8: Case resolution and closure\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eExplore the Case Resolution process flow\u003c\/li\u003e\n\u003cli\u003eCapture Case Details using Post Case Review notes\u003c\/li\u003e\n\u003cli\u003eConfigure automatic case closure\u003c\/li\u003e\n\u003cli\u003eGenerate CSM process feedback through automated surveys\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 9: Major Case Management and Targeted Communications\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDetermine when to promote a Case into a Major Case\u003c\/li\u003e\n\u003cli\u003eGet familiar with the structure of a Major Case\u003c\/li\u003e\n\u003cli\u003eManage Affected Customers using the Recipient List\u003c\/li\u003e\n\u003cli\u003eExplore the Major Case Management process flow\u003c\/li\u003e\n\u003cli\u003eConfigure Targeted Communications\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003eModule 10: Metric Strategy\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cul type=\"square\"\u003e\n\u003cli\u003eDiscuss the importance of having a Metric Strategy\u003c\/li\u003e\n\u003cli\u003eReview and discuss best-practice CSM metrics\u003c\/li\u003e\n\u003cli\u003eNavigate persona-based dashboards\u003c\/li\u003e\n\u003cli\u003eReview the CSM dashboard configuration process\u003c\/li\u003e\n\u003cli\u003eGet a quick look into analysis and metric building tools\u003c\/li\u003e\n\u003cli\u003eHands-on practice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C72US \/ 2026-06-08T09:00:00 \/ Online","offer_id":45707854086305,"sku":"US-2523-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-human-resources-hr-implementation-training","title":"ServiceNow Human Resources (HR) Implementation Training","description":"\u003cdiv\u003e\u003cp\u003eThis two-day interactive course prepares implementers to configure and deploy the ServiceNow Human Resources Service Delivery (HRSD) application. Participants work as technical consultants in a guided, hands-on environment to configure HRSD features, secure HR data, manage Employee Center experiences, and apply Zurich release implementation best practices.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Human Resources (HR) Implementation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Consultants and technical professionals responsible for implementing the ServiceNow Human Resources Service Delivery application.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow; ServiceNow Administration Fundamentals; Get Started with Now Create; ServiceNow Platform Implementation; Employee Center Essentials; Introduction to HR Service Delivery (HRSD); HRSD Fundamentals.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course includes an exam voucher. Certification details and eligibility are governed by ServiceNow HRSD implementation certification guidance.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow HR Implementation Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Human Resource Service Delivery (HRSD) Overview\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review course prerequisites; review HRSD applications; discuss implementation considerations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Configure HRSD\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Review HRSD tables and components; perform core HRSD configuration; configure case assignment options; configure localization and internationalization.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Additional Concepts\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure content automation and campaigns; manage employee documents; execute quick start tests.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Secure HRSD\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Apply governance strategies; configure delegated development; lock down HR administration.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: HR Integrations\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explore HR integrations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Now Intelligence for HRSD\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explore Now Intelligence capabilities for HRSD.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Dig Deeper\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Explore advanced features; review implementation considerations; apply additional tips for success; optionally work through the HR Implementation Simulator if time allows.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C80US \/ 2026-06-11T09:00:00 \/ Online","offer_id":45707854184609,"sku":"US-2530-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-grc-integrated-risk-management-irm-implementation-training","title":"ServiceNow GRC: Integrated Risk Management (IRM) Implementation Training","description":"\u003cdiv\u003e\u003cp\u003eThis course provides hands-on training for implementing ServiceNow Integrated Risk Management (IRM). Through a combination of instructor-led discussion, configuration walkthroughs, and practical labs, participants learn how to plan, configure, and manage IRM applications including Policy and Compliance, Risk Management, and Advanced Risk using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow GRC: Integrated Risk Management (IRM) Implementation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course, you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePlan and scope an IRM implementation, including stakeholders, roles, and timelines\u003c\/li\u003e\n\u003cli\u003eConfigure entity frameworks and entity-based access\u003c\/li\u003e\n\u003cli\u003eConfigure policy, compliance, and control lifecycles\u003c\/li\u003e\n\u003cli\u003eConfigure risk appetite and advanced risk assessment methodologies\u003c\/li\u003e\n\u003cli\u003eImplement continuous monitoring using indicators and metrics\u003c\/li\u003e\n\u003cli\u003eConfigure issue management and triage\u003c\/li\u003e\n\u003cli\u003eApply Smart Assessment Engine (SAE) capabilities\u003c\/li\u003e\n\u003cli\u003eManage security, confidentiality, and common GRC configuration elements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis course covers the domain knowledge, technical aspects, and various processes needed to effectively manage a GRC: Integrated Risk Management (IRM) implementation of GRC: Policy and Compliance, GRC: Risk Management, and GRC: Advanced Risk.\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cp\u003eData analysis and student feedback show that students may struggle in this class if they have chosen to skip the prerequisite courses:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWelcome to ServiceNow (On Demand)\u003c\/li\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003cli\u003eGRC: Integrated Risk Management (IRM) Fundamentals (On Demand)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cp paraeid=\"{6533efb6-c69a-4e35-a453-6745ddb4457f}{216}\" paraid=\"1399921223\"\u003e\u003cstrong\u003e\u003cspan xml:lang=\"EN-US\" data-contrast=\"auto\"\u003eCertification\u003c\/span\u003e\u003cspan data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'\u003e Information\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cp\u003eUpon completion of course, the candidate will be issued a voucher code to register for the Certified Implementation Specialist – Risk and Compliance (CIS-RC) exam. Before taking the exam, complete GRC: Audit Management Essentials, GRC: Classic Risk Assessment Fundamentals, and GRC: Regulatory Change Management (RCM) Essentials. Additional courses are recommended and can be found in \u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/pages\/now-learning-get-certified?id=amap_detail\u0026amp;summary_id=79d64e311bfcf01002ed2f89bd4bcb51\u0026amp;achievement_id=d08ed977dbc27f40de3cdb85ca9619d7\" rel=\"nofollow noopener\"\u003eNow Learning\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003eSuccessful candidates will be awarded a “ServiceNow Implementation Specialist – Risk and Compliance” certificate.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow GRC: Integrated Risk Management (IRM) Implementation Training Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Implementation Planning\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview the ServiceNow Store release schedule and CIS implementation journey\u003c\/li\u003e\n\u003cli\u003eExplore IRM maturity levels and implementation use cases\u003c\/li\u003e\n\u003cli\u003eDiscuss implementation phases, timelines, and core team roles\u003c\/li\u003e\n\u003cli\u003eReview IRM architecture and core roles\u003c\/li\u003e\n\u003cli\u003eIdentify implementation resources\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 1.2.1: Prepare for implementation\u003c\/li\u003e\n\u003cli\u003eLab 1.3.1: Update the business user lite role\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003cb\u003eModule 2: Entity Framework\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eExplain entity scoping approaches and benefits\u003c\/li\u003e\n\u003cli\u003eExplore entity ownership and automation\u003c\/li\u003e\n\u003cli\u003eManage entity classes and relationships\u003c\/li\u003e\n\u003cli\u003eReview GRC Profiles table architecture\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 2.2.1: Synchronize entity, control, and risk ownership\u003c\/li\u003e\n\u003cli\u003eLab 2.3.1: Entity class management\u003c\/li\u003e\n\u003cli\u003eLab 2.4.1: Configure Entity-Based Access (EBA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003cb\u003eModule 3: Policy and Compliance\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview application architecture and table structures\u003c\/li\u003e\n\u003cli\u003eDefine policy and control management workflows\u003c\/li\u003e\n\u003cli\u003eConfigure policy acknowledgement campaigns\u003c\/li\u003e\n\u003cli\u003eConfigure policy exceptions and approvals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 3.2.1: Modify policy properties and configure approvals\u003c\/li\u003e\n\u003cli\u003eLab 3.3.1: Create a unique control for an entity and control objective combination\u003c\/li\u003e\n\u003cli\u003eLab 3.3.2: Convert a standard control to a common control\u003c\/li\u003e\n\u003cli\u003eLab 3.4.1: Modify policy exception properties\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003cb\u003eModule 4: Risk and Advanced Risk\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview risk and advanced risk architecture, tables, and roles\u003c\/li\u003e\n\u003cli\u003eConfigure risk appetite\u003c\/li\u003e\n\u003cli\u003eConfigure advanced risk assessment methodologies\u003c\/li\u003e\n\u003cli\u003eSimulate and publish risk assessments\u003c\/li\u003e\n\u003cli\u003eReview risk hierarchy and reporting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 4.2.1: Create manual and group factors for a Risk Assessment Methodology (RAM)\u003c\/li\u003e\n\u003cli\u003eLab 4.3.1: Configure a RAM and simulation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003cb\u003eModule 5: Continuous Monitoring\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDiscuss the need for continuous risk and control monitoring\u003c\/li\u003e\n\u003cli\u003eReview indicator architecture and scenarios\u003c\/li\u003e\n\u003cli\u003eExplore GRC Metrics for continuous monitoring\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 5.2.1: Continuously monitor with control indicators\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003cb\u003eModule 6: GRC Common Elements\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eObjectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eManage confidential records and security using user groups and hierarchy\u003c\/li\u003e\n\u003cli\u003eReview issue creation and issue triage\u003c\/li\u003e\n\u003cli\u003eReview common configuration options\u003c\/li\u003e\n\u003cli\u003eExplore Smart Assessment Engine (SAE) capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLabs\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 6.1.1: Enable confidentiality\u003c\/li\u003e\n\u003cli\u003eLab 6.4.1: Configure issue management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C76US \/ 2026-06-10T09:00:00 \/ Online","offer_id":45707854315681,"sku":"US-2526-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-security-incident-response-implementation-siri-syllabus","title":"ServiceNow Security Incident Response Implementation (SIRI) Syllabus","description":"\u003cdiv\u003e\u003cp\u003eThis two-day interactive course prepares implementers to configure and deploy the ServiceNow Security Incident Response (SIR) application. Participants learn how to manage the full lifecycle of security incidents, configure workflows, dashboards, and integrations, and apply Zurich release best practices to improve incident response speed, consistency, and visibility.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Security Incident Response Implementation (SIRI) Syllabus Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Process owners, technical consultants, ServiceNow administrators, project or engagement managers, and operations managers responsible for implementing or supporting Security Incident Response in ServiceNow.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow; ServiceNow Administration Fundamentals; Get Started with Now Create; ServiceNow Platform Implementation; Security Operations Fundamentals. Certified System Administrator (CSA) is strongly recommended. Experience with ServiceNow scripting, integrations, and development is helpful.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course includes an exam voucher. Certification details and eligibility are governed by ServiceNow Security Operations certification guidance.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Security Incident Response Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eDay 1\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eModule 1: Security Incident Response Overview and Data Visualization\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eObjectives:\u003c\/b\u003e Identify goals of Security Incident Response; explain how SIR meets customer expectations; review dashboards, reports, and core components.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.1.1 Initial Application Setup.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 2: Security Incident Form and Field Configuration\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eObjectives:\u003c\/b\u003e Configure security incident forms; review record lifecycle; configure risk calculations and security tags.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Security Incident Response Workspace; Lab 2.2.1 Security Incident Process Selection; Lab 2.3.1 Security Incident Calculator Groups; Lab 2.4.1 Configuring Security Tags.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 3: Incident Generation Configuration\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eObjectives:\u003c\/b\u003e Configure service catalog entries; configure email parsing; configure user-reported phishing; review integrations.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.2.1 Configure Email Parsing; Lab 3.3.1 Use Case: User Reported Phishing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eDay 2\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eModule 4: Playbook Configuration – Advanced Configuration\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eObjectives:\u003c\/b\u003e Configure playbooks and runbooks; configure post-incident reviews; review Now Assist for SecOps.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 Configure Security Incident Playbooks; Lab 4.3.1 Post Incident Reviews.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 5: Threat Intelligence Configuration\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eObjectives:\u003c\/b\u003e Review threat intelligence concepts; configure and use the MITRE ATT\u0026amp;CK framework.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.2.1 Leverage the MITRE ATT\u0026amp;CK Framework.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 6: Integrations Supporting Security Incident Response\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eObjectives:\u003c\/b\u003e Review ServiceNow Store integrations; explore integration use cases; review capability framework; create custom integrations.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.3.1 Integrations and Capabilities.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 7: Supporting Security Operations Applications\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eObjectives:\u003c\/b\u003e Configure Major Security Incident Management; explore Threat Intelligence Security Center; review Data Loss Prevention application.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.2.1 Configuring Major Security Incident Response.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C99US \/ 2026-06-29T09:00:00 \/ Online","offer_id":45707855855777,"sku":"US-2536-IL","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"servicenow-administration-advanced-training","title":"ServiceNow Administration Advanced Training","description":"\u003cdiv\u003e\u003cp\u003eThis two-day advanced course builds on ServiceNow Administration Fundamentals and prepares experienced administrators to manage, optimize, and maintain production ServiceNow instances. Participants explore application data management, development and debugging tools, reporting and visualizations, integrations, security, and platform optimization practices using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Administration Advanced Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e ServiceNow administrators and consultants who have maintained production ServiceNow systems for six to twelve months and want to deepen their technical administration skills.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Welcome to ServiceNow; ServiceNow Administration Fundamentals (ILT or on-demand). Passing the Certified System Administrator (CSA) exam is strongly recommended. Prior exposure to scripting in ServiceNow is recommended.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course does not offer a certification or exam.\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Admin Advanced Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eDay 1\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eModule 1: Application Data Management\u003c\/b\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Application data management; data population; data searching.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.1.1 Configurations and Update Sets; Lab 1.2.1 Clone an Instance; Lab 1.3.1 Create a Database Index.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 2: Development and Debugging\u003c\/b\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Development tools; debugging tools and techniques.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Working with Code; Lab 2.2.1 Session Debug; Lab 2.2.2 Scripts – Background and Fix Scripts; Lab 2.2.3 Script Debugger.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 3: Platform Analytics and Visualizations\u003c\/b\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Database views; data visualization overview; dashboards.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Create a Database View; Lab 3.2.1 Create a Visualization from a Database View; Lab 3.4.1 Configure and Schedule a Dashboard.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eDay 2\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eModule 4: Integrations\u003c\/b\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Integration overview; REST web services; direct and scripted web services.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.2.1 Web Services; Lab 4.5.1 Integration Hub.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 5: Access and Security\u003c\/b\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Authentication; authorization; platform hardening.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Exploring Allow and Deny ACLs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 6: Platform Optimization and Maintenance – Data\u003c\/b\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Data hygiene; Common Service Data Model (CSDM).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eModule 7: Platform Optimization and Maintenance – Instance\u003c\/b\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eTopics:\u003c\/b\u003e Performance factors; instance maintenance; releases and upgrades.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.2.1 Explore Instance Scan; Lab 7.3.1 Upgrades and Calculations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266D89US \/ 2026-06-16T09:00:00 \/ Online","offer_id":46501281562785,"sku":"US-2539-IL","price":0.0,"currency_code":"USD","in_stock":true}]}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0440\/5179\/2033\/collections\/jag8XZSIWcppf96eeHnA_4d92b064-84d4-4c75-addd-a60443f108fc.webp?v=1780651716","url":"https:\/\/ltree-wmata-dev.myshopify.com\/collections\/itsm.oembed","provider":"Learning Tree International","version":"1.0","type":"link"}