{"product_id":"servicenow-it-service-management-itsm-implementation-training","title":"ServiceNow IT Service Management (ITSM) Implementation Training","description":"\u003cdiv\u003e\n\u003cp\u003eIT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations. \u003c\/p\u003e\r\n\u003cp\u003eThis course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.\u003c\/p\u003e\r\n\u003cp\u003eThis course focuses on the baseline capabilities, security, and architecture of these ITSM applications and processes:\u003c\/p\u003e\r\n\u003cul type=\"disc\"\u003e\r\n\u003cli\u003eIncident Management\u003c\/li\u003e\r\n\u003cli\u003eProblem Management\u003c\/li\u003e\r\n\u003cli\u003eChange Management\u003c\/li\u003e\r\n\u003cli\u003eService Catalog and Request Management\u003c\/li\u003e\r\n\u003cli\u003eService Portfolio Management\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003eInformation on Configuration Management (including Common Service Data Model) and Release Management, and how they are used to support the ITSM applications listed above, is also provided.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow IT Service Management (ITSM) Implementation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccelerate delivery of IT services to customers and users with IT Service Management best practices\u003c\/li\u003e\n\u003cli\u003eApply practical skills for ITSM implementations\u003c\/li\u003e\n\u003cli\u003eUse a low-code or no-code approach for ServiceNow configuration\u003c\/li\u003e\n\u003cli\u003eFocus on baseline capabilities, security, and architecture\u003c\/li\u003e\n\u003cli\u003eUnderstand Configuration Management and Release Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn this course you will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccelerate delivery of IT services to customers and users with IT Service Management best practices\u003c\/li\u003e\n\u003cli\u003eApply practical skills for ITSM implementations\u003c\/li\u003e\n\u003cli\u003eUse a low-code or no-code approach for ServiceNow configuration\u003c\/li\u003e\n\u003cli\u003eFocus on baseline capabilities, security, and architecture\u003c\/li\u003e\n\u003cli\u003eUnderstand Configuration Management and Release Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eMandatory Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ca target=\"_blank\" href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/welcome-to-servicenow?id=learning_course_prev\u0026amp;course_id=2f61d383475cf95890542034846d4307\" rel=\"nofollow noopener\" title=\"ServiceNow Learning\"\u003eWelcome to ServiceNow\u003c\/a\u003e (On Demand)\u003c\/li\u003e\n\u003cli\u003eServiceNow Administration Fundamentals (SNAF) Training\u003c\/li\u003e\n\u003cli\u003eServiceNow Administration Advanced Training\u003c\/li\u003e\n\u003cli\u003e\n\u003ca href=\"https:\/\/learning.servicenow.com\/lxp\/en\/now-platform\/get-started-with-now-create?id=learning_course_prev\u0026amp;course_id=f13a1e8ddb6890503e73166e139619a7\" target=\"_blank\" title=\"ServiceNow\" rel=\"noopener\"\u003eServiceNow Get Started with Now Create\u003c\/a\u003e (On Demand)\u003c\/li\u003e\n\u003cli\u003eServiceNow Platform Implementation Training\u003c\/li\u003e\n\u003cli\u003eServiceNow Configuration Management Database (CMDB) Fundamentals Training\u003c\/li\u003e\n\u003cli\u003eServiceNow IT Service Management (ITSM) Fundamentals Training\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eRecommended Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFamiliarity with navigating through ServiceNow\u003c\/li\u003e\n\u003cli\u003eServiceNow user interface (UI), iconography, and user settings \u003c\/li\u003e\n\u003cli\u003eIntegrations\u003c\/li\u003e\n\u003cli\u003eList management\u003c\/li\u003e\n\u003cli\u003ePlatform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.\u003c\/li\u003e\n\u003cli\u003eServiceNow platform implementation\u003c\/li\u003e\n\u003cli\u003eServiceNow system administration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eCertification Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUpon completion of this course, the candidate will be granted access to the voucher for the Certified Implementation Specialist in ITSM (CIS-ITSM) exam.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow ITSM Implementation Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Overview and Foundation Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eReview basic concepts needed to be successful in this course\u003c\/li\u003e\n\u003cli\u003eOutline resources to supplement efforts to learn how to implement ITSM in ServiceNow\u003c\/li\u003e\n\u003cli\u003eIntroduce the course framework and approach\u003c\/li\u003e\n\u003cli\u003eIdentify foundation data leveraged by ITSM applications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e1.5.1 - Locate student resources such as Now Create, the credentialing path, and user stories for course labs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: CMDB and CSDM\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eDiscuss uses of Configuration Management data within ITSM applications\u003c\/li\u003e\n\u003cli\u003eUnderstand the CSDM 4.0 structure and purpose\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e2.1.1 – Create a CMDB class with attributes (Optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Service Portfolio Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDiscuss an overview of Service Portfolio Management features available in the ITSM Standard package\u003c\/li\u003e\n\u003cli\u003eReview the SPM user and organizational roles\u003c\/li\u003e\n\u003cli\u003eUnderstand the components of a Service Portfolio in the Now Platform\u003c\/li\u003e\n\u003cli\u003eReview Digital Portfolio Management (DPM), including the DPM Workspace\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e3.5.1 - Create a service portfolio taxonomy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Service Catalog and Request Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eDesign solutions to meet requirements that maximize system quality attributes\u003c\/li\u003e\n\u003cli\u003eImplement configurations common to 80% of customer deployments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e4.3.1 – Create a service catalog\u003c\/li\u003e\n\u003cli\u003e4.3.2 – Create a catalog item\u003c\/li\u003e\n\u003cli\u003e4.3.3 – Create an order guide (Optional)\u003c\/li\u003e\n\u003cli\u003e4.4.1 – Create a dynamic flow\u003c\/li\u003e\n\u003cli\u003e4.4.2 – Fulfillment in Catalog Builder\u003c\/li\u003e\n\u003cli\u003e4.4.3 – Catalog items and service offerings\u003c\/li\u003e\n\u003cli\u003e4.5.1 – Configure an Employee Center taxonomy\u003c\/li\u003e\n\u003cli\u003e4.5.2 – Service catalog access\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Incident Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eDesign solutions to meet requirements that maximize system quality attributes\u003c\/li\u003e\n\u003cli\u003eImplement configurations common to 80% of customer deployments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 5.3.1 – Configure incident entry points\u003c\/li\u003e\n\u003cli\u003eLab 5.4.1 – Configure SLAs\u003c\/li\u003e\n\u003cli\u003eLab 5.4.2 – Configure notifications (optional)\u003c\/li\u003e\n\u003cli\u003eLab 5.5.1 – Configure incident surveys (optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Problem Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture\u003c\/li\u003e\n\u003cli\u003eIdentify key configurations and customer decisions required for Implementation\u003c\/li\u003e\n\u003cli\u003eImplement common configurations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 6.3.1 – Configure problem task types\u003c\/li\u003e\n\u003cli\u003eLab 6.3.2 – Known errors and communicating workarounds\u003c\/li\u003e\n\u003cli\u003eLab 6.3.3 – Create problem tasks using Flow Actions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Change Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIdentify baseline application functionality, security, and architecture for Change Management\u003c\/li\u003e\n\u003cli\u003eDesign Change Management solutions to meet requirements that maximize system quality attributes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eLabs and activities: \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eLab 7.2.1 – Create a change model\u003c\/li\u003e\n\u003cli\u003eLab 7.2.2 – Configure risk assessment (optional)\u003c\/li\u003e\n\u003cli\u003eLab 7.3.1 – Configure change approvals\u003c\/li\u003e\n\u003cli\u003eLab 7.4.1 – Change flows\u003c\/li\u003e\n\u003cli\u003eLab 7.4.2 – Setup recurring CAB meetings (optional)\u003c\/li\u003e\n\u003cli\u003eLab 7.4.3 – Configure standard (preapproved) changes (optional)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Metrics, maintenance, and evolution\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eObjectives \u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eUse metric definitions, database views, and dashboards for reporting and process assessments needs\u003c\/li\u003e\n\u003cli\u003eIdentify resources to establish proper governance and development practices\u003c\/li\u003e\n\u003cli\u003eEvaluate value of requirements versus maintenance burden and risk\u003c\/li\u003e\n\u003cli\u003eUse Platform capabilities to establish good data hygiene\u003c\/li\u003e\n\u003cli\u003eUse Benchmarks to measure performance and progress\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C77US \/ 2026-06-10T09:00:00 \/ Online","offer_id":45707848286369,"sku":"US-2532-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C93US \/ 2026-06-24T09:00:00 \/ Online","offer_id":45707848319137,"sku":"US-2532-IL","price":0.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/ltree-wmata-dev.myshopify.com\/products\/servicenow-it-service-management-itsm-implementation-training","provider":"Learning Tree International","version":"1.0","type":"link"}