{"product_id":"servicenow-platform-analytics-pa-fundamentals-training","title":"ServiceNow Platform Analytics (PA) Fundamentals Training","description":"\u003cdiv\u003e\u003cp\u003eThis two-day interactive course introduces Platform Analytics and teaches best practices for configuring and administering the ServiceNow Platform Analytics Administration application. Through lectures and hands-on labs, learners explore KPI and metric data structures, indicator creation, breakdowns, data collection, and dashboards to support proactive service improvement using Zurich release capabilities.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eServiceNow Platform Analytics (PA) Fundamentals Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eAudience \u0026amp; Prerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend:\u003c\/b\u003e Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users responsible for defining indicator and dashboard requirements may also benefit.\u003cbr\u003e\u003cb\u003ePrerequisites:\u003c\/b\u003e Familiarity with the ServiceNow platform is required. Completion of Welcome to ServiceNow and ServiceNow Administration Fundamentals is required. A high-level understanding of Platform Analytics architecture, components, data flow, stakeholders, and deployment is required. New Platform Analytics users should complete the self-paced Platform Analytics Overview prior to attending.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCertification \u0026amp; Exam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis course does not include an exam voucher. Completion prepares learners for continued study in Platform Analytics. The Platform Analytics Advanced course is recommended for deeper and more advanced implementation scenarios.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eServiceNow Platform Analytics Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Platform Analytics Introduction\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify Platform Analytics key functionality; distinguish Platform Analytics from operational reporting; review roles, deployment considerations, and key use cases.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 1.1.1 Platform Analytics Navigation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Data Collection\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure data collection jobs; distinguish daily versus historical collection; apply data management and score retention best practices.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 2.1.1 Data Collection.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Automated Indicators\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure automated indicators and indicator sources; create indicators using form-based and assisted workflows.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 3.1.1 Automated Indicators.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Automated Breakdowns\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Configure breakdowns, breakdown sources, and mappings; manage breakdowns using the Breakdown Matrix and exclusions.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 4.1.1 Automated Breakdowns; Lab 4.2.1 Managing Breakdowns.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Formula and Manual Indicators\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Identify manual indicator use cases; configure manual breakdowns; build formula indicators and apply basic formula syntax.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 5.1.1 Formula Indicators; Lab 5.1.2 Manual Indicators.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Displaying Actionable Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Refine analytics using targets, thresholds, time series, trends, breakdowns, and element filters.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 6.1.1 Time Series and Elements; Lab 6.2.1 Indicator Targets; Lab 6.2.2 Indicator Thresholds.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Data Visualizations and Dashboards\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eObjectives:\u003c\/b\u003e Build role-based dashboards; add data visualizations; explore Platform Analytics Experience components and roadmap.\u003cbr\u003e\u003cb\u003eLabs:\u003c\/b\u003e Lab 7.1.1 Dashboards and Data Visualizations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ServiceNOW","offers":[{"title":"266C79US \/ 2026-06-11T09:00:00 \/ Online","offer_id":45707847893153,"sku":"US-2534-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"266C96US \/ 2026-06-25T09:00:00 \/ Online","offer_id":45707847925921,"sku":"US-2534-IL","price":0.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/ltree-wmata-dev.myshopify.com\/products\/servicenow-platform-analytics-pa-fundamentals-training","provider":"Learning Tree International","version":"1.0","type":"link"}